PRODUCT RETURNS & REFUNDS
We will replace or refund the cost of any product(s) if:
the products are received in a damaged state
the quantity delivered is incorrect as a result of our error
the product delivered is incorrect as a result of our error
the product is faulty
If you wish to return any product under these conditions please inform us as soon as possible by email to info@tasmanseasalt.com.au with full details of the issue. In these situations we will cover the cost of shipping replacement goods to you.
If you wish to make a return for any other reason, please notify us within 48 hours of receipt of the goods by email to info@tasmanseasalt.com.au with full details. We accept returns if the product is unopened and in a saleable condition. In these circumstances the cost of return shipping will be the responsibility of the customer. A refund will be processed after the goods have been returned and are deemed to be in a saleable condition.
SALT SOMMELIER CANCELLATIONS & REFUNDS
Due to limited places on the Salt Sommelier experience we kindly request that, where possible, you cancel at least one week before the experience. This gives us the opportunity to fill your place. You may cancel by phone or email or by completing the contact us form on our website.
Cancellations made four days or more in advance of the experience will receive a 100% refund.
Cancelations made between 24 hours and four days of the experience will receive a 50% refund, or a credit for the Tasman Sea Salt Online Shop for the same amount. Please advise your preference when you contact us.
Unfortunately, cancellations made within 24 hours of the experience cannot be refunded.
If you have any questions please feel free to contact us at info@tasmanseasalt.com.au